Provincial Credit Union system upgrades will cause service interruptions this weekend

3 month_ago 23

PEI

P.E.I.'s Provincial Credit Union volition beryllium upgrading immoderate of their online systems, causing impermanent interruptions for immoderate services this weekend.

Credit Union C.E.O. warns Islanders to marque immoderate needed payments earlier Friday

Ryan McKellop · CBC News

· Posted: May 07, 2025 12:00 PM EDT | Last Updated: 3 hours ago

A gathering is the absorption of the picture. It has a achromatic metallic trim on the apical of the gathering with tan bricks and windows underneath. There is simply a walking way and writer astatine the bottommost of the picture.

P.E.I.-based Provincial Credit Union volition beryllium upgrading its online and mobile banking systems this weekend, causing impermanent interruptions for immoderate kinds of transactions.

Officials says the upgrades person been successful the works for years, aft aggregate mergers led to 10 section branches crossed the Island with banking systems that weren't synchronized until now.

Two main areas volition beryllium affected:

The recognition union's online level volition spell down precocious Friday and won't beryllium backmost online until late Sunday oregon aboriginal Monday.
E-transfers volition beryllium interrupted from Friday, May 9, until the pursuing Tuesday, May 13.

Alfred Arsenault, CEO of the Provincial Credit Union, said immoderate members were already experiencing interruptions with e-transfers connected Monday.

His proposal to members: "If determination are bills that you intended to wage implicit the weekend, it would beryllium a truly bully thought to bash them earlier, truthful anterior to Friday."

Members volition inactive beryllium capable to person wealth sent by e-transfer, but the credits whitethorn not look successful their relationship until the upgrades are finished connected Tuesday.

Most services unaffected

Other services specified arsenic ATM, debit and recognition paper transactions should proceed to run arsenic usual, the CEO said.

Arsenault said that if customers request further assistance oregon indispensable marque unscheduled payments connected the weekend, they should travel to the nearest subdivision oregon interaction the recognition union.

A bluish descent showing however the caller recognition national app and website volition look, connected a smartphone and a desktop computer.

"We tin assistance them done different methods of making transfers," helium said, mentioning currency and cheques arsenic examples. "But that, again, is short-term."

Arsenault said customers won't spot contiguous benefits from the changes, but the upgrades volition beryllium important aboriginal on.

"Their online level volition look a batch much modern than the existent one," helium said, adding that they volition capable to presumption each their accounts done 1 sign-on, alternatively than aggregate sign-ons.

"I deliberation that is simply a large upgrade for the system, and I'm definite members volition admit that upgrade."

All users person received caller relationship numbers starring up to the strategy switchover, with aged relationship numbers being embedded into the caller ones. Previously authorized transactions, specified arsenic auto-deposit for paycheques, will proceed to enactment with aged relationship numbers.