Air Canada ordered to pay passengers $10M in damages after class action over ticket prices

Christopher Reynolds · The Canadian Press

· Posted: Apr 23, 2025 2:17 PM EDT | Last Updated: 14 minutes ago

The Quebec Court of Appeal is ordering Air Canada to wage passengers much than $10 cardinal successful damages successful a class-action suit that alleged they were charged higher amounts than the summons terms advertised.

In a ruling Tuesday, Justice Judith Harvie wrote that Air Canada showed "ignorance and laxity" erstwhile the hose concluded it was exempt from a proviso of the provincial Consumer Protection Act.

The determination overturns a little tribunal determination that recovered Air Canada had breached the instrumentality but that nary harm resulted, eliminating the request for punitive damages.

The 15-year-old lawsuit was brought guardant by a user advocacy radical and a Montreal nonmigratory who said helium was charged $124 much successful taxes, fees and surcharges than the fare terms listed during the archetypal measurement of the ticket-buying process connected Air Canada's website.

In their archetypal claim, the plaintiffs argued that the hose undermined customers' quality to marque informed choices and indispensable reimburse sums that were charged supra the advertised price.

The entreaty tribunal ruling comes amid a statement astir whether increasing hose fees and fare classes magnitude to alleged junk fees oregon connection greater prime for travellers. Air Canada did not instantly reply to a petition for comment.